Reference

How phbet21 Handles Your Personal Information

This Privacy Policy covers exactly what data we collect when you open an account, make a deposit via GCash, Maya, or InstaPay, or contact our support team.

Account data handled with careGCash, Maya, InstaPay payment data protectedYour rights clearly statedContact path always openPhilippines-applicable policy
phbet21 How phbet21 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply security measures at the account level and at the point where payment data passes through our system. Here is how each area works in practice — from cookies to data retention — so you are not guessing about what happens behind the scenes.

Cookies and Session Tracking We use cookies to keep you logged in and remember your account preferences. You can manage cookie settings through your browser at any time without losing your account.
Account Security Controls Your account password is stored in hashed form. We use OTP verification for sensitive actions like withdrawal requests, adding a new GCash or Maya number, or changing your registered email.
Data Retention Period We keep your account records for as long as your account is active and for a period afterward as required under applicable law. You may request deletion of non-mandatory data by contacting support.
Requesting Changes to Your Data You can ask us to correct inaccurate details, update your registered mobile number, or remove optional marketing preferences. Submit the request through live chat or email with your account details.
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handled your information, these are the direct ways to get through to us. We aim to acknowledge privacy-related requests within a reasonable timeframe and will tell you what we can do and how long it will take.

Team online

Live Chat

Open the chat icon on any page of phbet21 to reach our support team directly. Privacy requests made here are logged and escalated to the right team.

Email Support

Send your privacy request or data inquiry to our support email. Include your registered account name so we can locate your record and respond accurately.

Account Help Desk

For GCash, Maya, or InstaPay payment data queries specifically, our account help desk can pull transaction references and clarify what was recorded on our end.

Common Questions About Your Privacy Rights

These are the questions we hear most often about how phbet21 collects and uses personal data. Each answer is specific to how our platform and payment setup actually works — not a generic legal template.

We collect your name, email address, mobile number, date of birth, and login credentials. If you verify your identity, we also collect a copy of your government-issued ID as required.

We record transaction reference numbers and the registered mobile number linked to your GCash or Maya wallet. We do not store your PIN, passcode, or full account credentials from those apps.

Yes. Send a data access request through live chat or email, including your registered account name. We will confirm what records we hold and provide them within a reasonable timeframe.

We share data only with payment processors like those handling InstaPay transfers and with identity-verification services where needed. We do not sell personal data to advertisers or unrelated third parties.

Contact our support team via live chat or email. For mobile number changes tied to a GCash or Maya wallet, OTP verification on both the old and new numbers is required for security.

We retain records for a period after account closure as required under applicable law. Once that period passes, non-mandatory data can be removed on your written request to our support team.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.